Policies

Shipping & Returns

Everything you need to know about how your order travels from our hands to yours — and what happens if something goes wrong.

🚚 Delivery Time 3–7 Business Days
🪷 Free Shipping On orders above ₹499
💳 Payment Online Only
📦 Dispatch Time Within 1–2 Business Days
Shipping

How Your Order Gets to You

Delivery Partners India-Post/ Delhivery / Shiprocket Trusted logistics partners covering all of India.
Delivery Time 3–7 Business Days Depending on your location across India.
Shipping Cost Free above ₹499 ₹60 flat rate on orders below ₹499.
Dispatch Time 1–2 Business Days Monday to Saturday. Sunday orders dispatch on Monday.
  • All orders packed securely with food-grade materials to ensure freshness
  • Tracking link sent via email, SMS and WhatsApp once dispatched
  • Orders placed before 2 PM are typically dispatched the same day (Mon–Sat)
  • We currently ship across all of India
Freshness First We pack every order in small batches specifically to ensure what reaches you is as fresh as possible. Your makhana should crunch — not crumble. If the freshness ever feels off, contact us immediately.
Payment Methods

We Accept Online Payments Only

To keep our prices fair and our operations sustainable, Satvia Pure currently accepts online payments only. We support all major payment methods including UPI, debit cards, credit cards and net banking.

ℹ️
Why We Do Not Offer Cash on Delivery (COD)

COD comes with additional handling and logistics charges that our delivery partners pass on to us. Offering COD would mean either absorbing those costs ourselves — which would make our pricing unsustainable — or passing them on to you, which would make your order unnecessarily expensive.

Rather than inflate our prices or add hidden charges, we have chosen to keep things transparent: online payment only, with the fairest pricing we can offer. We hope you understand and appreciate the honesty.

  • UPI — Google Pay, PhonePe, Paytm and all UPI apps accepted
  • Debit and Credit Cards — Visa, Mastercard, RuPay
  • Net Banking — all major Indian banks supported
  • All transactions are 100% secure via our payment gateway
Returns & Refunds

Our Returns Policy

Satvia Pure is committed to quality above all else. However, due to hygiene standards, FSSAI food safety guidelines, and the nature of our products — dry superfoods including phool makhana and chia seeds — we are unable to accept returns or exchanges for change of mind, opened packs, or used products.

Please Note We do not accept returns for change of mind, taste preference, or opened and used products. This policy exists to protect every customer’s hygiene and safety — the same standard you would expect from any premium food brand.
When We Will Help

We will consider a refund or free replacement in the following cases:

  • Product received damaged, broken or leaking during transit
  • Wrong item or incorrect quantity delivered
  • Manufacturing defect — unusual odour, infestation, or noticeably off quality
How to Request a Refund

Step-by-Step Process

  1. Contact us within 24 hours of delivery Reach out via WhatsApp at +91 94720 85002 or email hello@satviapure.com. Requests made after 24 hours of delivery will not be eligible.
  2. Share your order details and proof Include your order number and clear photos or a video showing the issue. We need to see the outer shipping box, the seal condition, and the defect or damage clearly.
  3. Do not consume or dispose of the product Please hold on to the product exactly as received until we have reviewed your case. Disposed or consumed products cannot be assessed.
  4. We review within 24–48 hours Once we have reviewed your proof, we will inform you of our decision. If approved, we will send a free replacement or process a full refund to your original payment method within 5–10 business days.

When sharing proof, please provide the following:

Your order number
Photo of outer shipping box
Unboxing video showing seal intact
Clear photo or video of the issue
Not Eligible

Cases We Cannot Help With

The following situations are not covered by our refund or replacement policy:

  • Opened or partially used packs — for hygiene and food safety reasons
  • Requests made after 24 hours of confirmed delivery
  • Normal wear and tear, or damage caused by customer mishandling
  • Change of mind or personal taste preference
Our Promise All decisions are made at Satvia Pure’s discretion. We aim for 100% satisfaction on every order. If something ever feels off — even if you are unsure whether it qualifies — please reach out immediately. We would rather hear from you than have you unhappy with something we sold you.

Still have a question?

We’re a family business — there’s always a real person on the other end.
Reach out and we’ll get back to you as soon as possible.

WhatsApp Us hello@satviapure.com Contact Page